Internet Error 12029 - ERROR_INTERNET_CANNOT_CONNECT
This page provides solutions for when you encounter the error code 12029 (ERROR_INTERNET_CANNOT_CONNECT) while trying to upload images. This error indicates that your computer was unable to establish a connection with the website or server you were trying to reach.
Common Causes of This Error
Destination Web Server is Down
Connection Blocked by Firewall
Network Connectivity Issues
Router Configuration Issues
Proxy Server Issues (If Applicable)
Initial Steps to Try
Please try these basic troubleshooting steps in order:
Check your connection to other websites:
If you can't connect to Gyazo (https://gyazo.com/captures) or other websites, the problem is likely with your network environment. Try connecting to several different websites to confirm.
Wait a while and try again:
If the problem is with the server or temporary network congestion, waiting a few minutes to a few hours before trying again might help.
More Detailed Troubleshooting Steps
If the above steps don't resolve the issue, please try the following in order:
1. Check and Restart Your Network Devices
Restart your router and modem
2. Check Your Firewall Settings
Your firewall might be blocking the connection to the website or server.
Windows Firewall:
Click the Start button, type "Windows Security," and open Windows Security.
Click Firewall & network protection.
Click Allow an app through firewall.
Click Change settings (you might need administrator privileges).
Ensure your web browser and any related applications are checked in the list. If not, click Allow another app... to add them.
If you are using third-party security software, check its firewall settings as well. You can also try temporarily disabling your firewall to see if that resolves the issue, but remember to re-enable it afterward.
3. Check Your Network Connection
Check the LAN cable connection (for wired connections)
Check the Wi-Fi connection (for wireless connections)
4. Check Your Browser Settings
Check Proxy Settings:
Incorrect proxy settings can prevent you from connecting to websites. Ensure you are not unintentionally using a proxy server in your browser settings. Please see proxy configuration.
5. Check Your Router Configuration
Your router's settings might be preventing connections. Consult your router's manual for instructions on how to access its configuration page and review settings. Pay attention to any port forwarding or security settings that might be blocking connections.
6. Check Proxy Server Settings (If Applicable)
If you use a proxy server, ensure its settings are correct and that the proxy server is functioning properly. Contact your proxy server administrator for assistance if needed.
7. Check the Status of the Destination Server
If you can only connect to some websites and not Gyazo's website, the issue might be with the specific server you are trying to access. Try again later or check if the website is reporting any outages.
A temporary issue with your computer's network adapter might be the cause.