reCAPTCHA: "I'm not a robot" verification loop during login
If you are unable to log in because the "I'm not a robot" (reCAPTCHA) check keeps reloading new images indefinitely or resetting, please try the following troubleshooting steps.
This issue usually happens when Google's security system temporarily flags your connection or behavior as "bot-like."
1. Switch your network connection (Most effective)
Changing your internet connection changes your IP address, which often resolves the security flag immediately.
Mobile users: Turn off Wi-Fi and switch to mobile data (4G/5G), or vice versa.
PC users: Connect to a different Wi-Fi network or try using a mobile hotspot temporarily.
VPN users: If you are using a VPN or proxy, please turn it off.
2. Use "Private" or "Incognito" mode
Browser cache or cookies may be causing the issue.
Chrome: Open a "New Incognito Window" and try logging in.
Safari: Open a "New Private Window" and try logging in.
3. Adjust your clicking speed
If you click the images too quickly or mechanically, the system may mistake you for a robot.
Try slowing down your clicks or pausing briefly between selections to mimic natural human behavior.
4. Try a different browser
The issue might be specific to your current browser. Please try using a different browser app (e.g., Chrome, Firefox, Edge, or Safari) to see if it works.
Still having trouble?
If none of the above steps work, please contact us.